Main Cap Leaking - Pinter 2Updated a month ago

Purifier

If when you purified your Pinter, the Purifier did not dissolve, there could be some little granules of Purifier stuck in the valve of the Main Cap. If that's the case, it can create a small gap allowing some of the liquid to escape.

Please wash your Main Cap with warm water, ensuring there are no rogue granules by pushing on the centre of your Main Cap while cleaning. Don't forget to make sure any seals end up seated correctly.

To test if this has solved the problem, fill your Pinter with water and attach your Main Cap. Then, turn your Pinter upside down over your sink to see if the Main Cap is still leaking.

No resistance

When the customer pushes on the cross hairs of the Main Cap, if there is little to no resistance it is likely that the Cap is missing a gasket. Collect & Replace the Main Cap.

O-Ring

If the O-Ring is seated incorrectly, ask the customer to try and re-seat it by pushing on the cross hairs.

If the O-Ring is missing, replace the Main Cap.

If the O-Ring seems in place, ask the customer to remove the Main cap and check for any nicks in the bottle neck. Get photos of these if so, and collect and replace the Pinter.

Other issues

If none of the above has worked, ask for further advice in the Slack Channel customer-support-pd-queries
Ensure to include photos and include what has already been tried/checked