Pinter UK

If your order was unexpectedly refunded and cancelled, it&#x2019;s likely due to a second subscription being started on an account that already has an active subscription.<h3 data-start="310" data-end="334" id="-why-this-happens">&#x1F6AB; Why this happens:</h3>Some of our offers or promotions, particularly those featured on our homepage, are designed for first-time customers only. These require you to start a subscription to redeem the offer.If such a promotional order is placed on an account that already has an active Fresh Beer Club subscription, the system will automatically cancel and refund the order. This is to prevent duplicate subscriptions and ensure fairness across our community.<hr data-start="794" data-end="797"><h3 data-start="799" data-end="821" id="-what-you-can-do">&#x2705; What you can do:</h3><ul data-start="822" data-end="1119"><li data-start="822" data-end="971" style="font-size: 16px;">If you believe this cancellation was in error or would like help placing a non-promotional order, our Customer Service team is happy to assist.</li><li data-start="972" data-end="1119" style="font-size: 16px;">If you&apos;re looking to purchase more Fresh Presses or accessories, you can do so directly from our shop online without starting a second subscription.</li></ul><hr data-start="1121" data-end="1124">Still have questions or need help placing an order? Get in touch with us here, we&apos;re happy to help!

If your order was unexpectedly refunded and cancelled, it’s likely due to a second subscription being started on an account that already has an active subscription. Some of our offers or promotions, particularly those featured on our homepage, are de

Why was my order refunded and cancelled?

Returns and Refunds

I haven't received my Fresh Beer Club Subscription order

I've received an order I wasn't expecting/ I didn't make

How long does a pause last?

Can I pause/cancel my Fresh Beer Club subscription?

How do I change my Pinter Pack selection?

Can I change the date payment is taken for my Subscription?

Can I reactivate my account?

What happens if my Fresh Beer Club selection is out of stock?

I want to change the date of my Fresh Beer Club order

Can I increase or decrease my Fresh Beer Club selection each month?

Why Can’t I Pause or Cancel My Fresh Beer Club Subscription?

Am I Signed Up for a Subscription?

Fresh Beer Club Subscription

What are the weights and dimensions of the Pinter?

What type of water should I use in the Pinter?

What is the Pinter?

What is a Pinter Pack?

Will the Pinter fit in my fridge?

What is the capacity of a Pinter?

What types of Beer and Cider styles do you sell?

What is a Co-Pinter?

Do you offer paper instructions?

Can I recycle my Pinter?

How can I suggest a beer or collaboration to Pinter?

Pinter Questions

Can I re-use what's left in the Brewing Dock?

I've removed my Brewing Dock after Brewing, and there's a lot of Fresh Press in the Dock

I can't attach the Brewing Dock to my Pinter

There is a gap between the Brewing Dock and Pinter

My Brewing Dock is broken or has snapped

Attaching the Brewing Dock to Pinter 3

Is the Pinter 3 Brewing Dock backwards compatible?

Can I turn the Pinter upside down with the Brewing Dock still attached?

Brewing Dock

My Main Cap is stuck

My Main Cap is leaking from the centre

Leaking from around the outside of the Main Cap

My Main Cap has broken

Main Cap

My brew is too frothy or fizzy - Pinter 3

My Tap Handle has broken

My Active Pour Tap is dripping

My Active Pour Tap is stuck

Do I need to buy a Pinter and an Active Pour Tap together?

How does the Active Pour Tap work?

My Active Pour Tap stopped pouring

Is the Active Pour Tap backwards compatible?

My Tap is leaking from the Tap connection to the Pinter (the Collar)

Active Pour Tap

There is liquid trapped in my Pinter 3

Core Pinter

My Hopping Cap is broken

How to use the Pinter 3 Hopping Cap

My Hopping Cap is stuck

Not all the Hop Oil has gone into the Pinter

My Hopper Inlet is leaking

How and when do I use the Hopper?

What is the Hopper?

I added the Hopper at the wrong time! Will my beer be ruined?

Hopping Inlet and Hopping Cap

Which Carbonation Dial setting should the Pinter be on?

There is noise coming from my Carbonation Dial

My Carbonation Dial is stuck, not turning

My Carbonation Dial is leaking, foaming or bubbling

There is a lot / no noise coming from my Carbonation Dial

Carbonation Dial

My brew is too frothy/fizzy - Pinter 2

The magnet has fallen out of my Tap Handle

Pinter 2 Warranty Status

There is water trapped inside my Pinter 2

Main Cap Leaking - Pinter 2

My Tap Handle feels loose

Pinter 2

Some other Pinter 1 issue

Can I use Pinter Packs with Hoppers in the Pinter 1?

Pinter 1 Warranty status

Pinter 1

The Pinter

When do you release new Fresh Beer and Cider styles?

How long will my Fresh Press last? Can I use it past its Best Before Date?

How long does the Fresh Beer last in the Pinter once it's brewed?

Is the Purifier safe?

Why don't all the Fresh Presses come with a Hopper?

Can I mix and match the Brewing Yeasts and Fresh Presses?

Something is missing from my Pinter Pack

I've lost my Brewing Yeast, what should I use?

My Fresh Press just arrived but it expires soon, is this normal?

Can you recycle the Pinter Packs?

Are the Fresh Presses gluten-free?

What is the ABV of the Fresh Presses?

Are the Fresh Presses vegan?

When do you release new Fresh Press styles?

How do I store my Fresh Press and the Pinter Pack contents?

Pinter Pack and Fresh Presses

Information about our Refunds and Returns Policy

Check the status of a refund

What is your return policy for Pinter Packs?

Will I get a warranty on the Pinter 3?

What is the warranty on my Pinter?

Pinter Warranty Information

Why do I have to buy a Pinter Pack with a Pinter

How do I add a Pinter?

Do I need to download the Pinter App?

The App isn't working

Do you do Blue Light/ NHS Discount?

Can I get a discount on an additional Pinter or Co-Pinter?

How do I edit/delete a Pinter from the App?

How to create an account on the App

Do you have paper instructions?

I am not getting your emails

Do you sell Gift Cards or vouchers?

What is the "Refer a Friend" programme?

How do I change my payment details?

How to start a brew in the App

How do I unsubscribe from emails?

How do I update my contact details?

How do I download the App?

Pinter Packs

How to view the instructions

How do I change my delivery address?

How do I log into the App?

Website and Pinter App

I received the wrong item

I want to cancel or change my order

Something is missing from my order

My order was damaged in transit

How much does delivery cost?

Where do you deliver to?

Do you offer gift wrapping or subtle packaging?

How long does delivery take?

Can I collect my order from you?

What courier do you use?

I haven't received my subscription order

I received an order I wasn't expecting!

International Shipping

Orders and Deliveries

How to deep clean a Pinter?

What type of water should I use with the Fresh Press?

Can I add my own ingredients?

Can I mix and match Brewing Yeasts and Fresh Presses?

I've lost my Brewing Yeast

What are the recommended brewing times?

What temperature should I brew at?

What is Cold Crashing?

I've removed my Brewing Dock after Brewing and there's a lot of Fresh Press in the Dock

Why was my order refunded and cancelled?Updated 6 hours ago

🚫 Why this happens:

✅ What you can do: