If you have encountered a problem with your Pinter 1 that can't be solved with one of our articles, then please do get in touch with our Customer Care Team via Live Chat or Email using the flashing red dot to your right, who will be happy to help....

If you have encountered a problem with your Pinter 1 that can&apos;t be solved with one of our articles, then please do get in touch with our Customer Care Team who will be happy to help. When doing so, please provide the following information:- Your full name and email address - Your order number - A photo or video of the issue and/or affected part - Details of at which stage of the process you noticed the problem happeningAs we stopped selling Pinter 1s in Autumn 2021 all Pinter 1&apos;s are now outside of their 12-month warranty. We are unable to offer any replacement parts but we are committed to trying our best to keep servicing Pinter 1 for as long as possible.&#xA0;

Some other Pinter 1 issue

We don't recommend adding the Hopper to your Fresh Beer directly, or in any way other than through the Hopper inlet at the back of the Pinter 3. The Hopper on its own has an incredibly strong flavour, and each Hopper has been tailor-blended to...

We know it&#x2019;s tempting to try, &#xA0;but we don&#x2019;t recommend using Pinter Packs that come with a Hopper in the Pinter 1.<h3 data-start="308" data-end="320" id="why-not">Why Not?</h3><ul data-start="322" data-end="710"><li data-start="322" data-end="461">Hoppers are designed specifically for the Pinter 3, which includes a dedicated Hopper inlet at the back for safe and precise use.</li><li data-start="462" data-end="591">The flavour is extremely concentrated, and each Hopper is carefully tailored to the specific Fresh Press it comes with.</li><li data-start="592" data-end="710">Once unsealed, the Hopper starts to oxidise, which can spoil the flavour of your beer if added manually.</li></ul><h3 data-start="712" data-end="742" id="what-if-i-add-it-directly">What If I Add It Directly?</h3><ul data-start="744" data-end="958"><li data-start="744" data-end="819">You risk overpowering the brew or creating an unbalanced flavour.</li><li data-start="820" data-end="958">Adding it after tapping or dropping it into the beer isn&#x2019;t recommended &#x2014; you won&#x2019;t get the perfectly Hopped Beer we&#x2019;ve designed for you.</li></ul>For the best experience, we suggest choosing Pinter Packs without a Hopper for use with the Pinter 1.<hr data-start="1067" data-end="1070">Still unsure which packs are compatible with your Pinter? Check out our selction of Fresh Press without Hoppers on our website here!&#xA0;&#xA0;

Can I Use Pinter Packs with Hoppers in the Pinter 1?

As all Pinter 1's are now outside of their 12-month warranty we are unable to offer any replacement parts. We absolutely would love to keep you brewing with your Pinter 1s for as long as possible so if you do have an issue please get in touch with...

As all Pinter 1&apos;s are now outside of their 12-month warranty we are unable to offer any replacement parts.&#xA0;We absolutely would love to keep you brewing with your Pinter 1s for as long as possible so if you do have an issue please get in touch with our Customer Care Team, with the following information and we will try out best to resolve it. - Your full name and email address - Your order number - A photo of the issue with your Pinter 1 - A detailed description of the issue you are experiencing.

Pinter 1 Warranty Status

Pinter UK

Pinter 1

The Pinter

I haven't received my Fresh Beer Club Subscription order

I've received an order I wasn't expecting/ I didn't make.

How much is a Fresh Beer Club subscription, and is it rolling?

How long does a pause last?

Can I pause/cancel my Fresh Beer Club subscription?

How do I change my Pinter Pack selection?

Can I change the date payment is taken for my Subscription?

Can I reactivate my account?

What happens if my Fresh Beer Club selection is out of stock?

I want to change the date of my Fresh Beer Club order

Can I increase/decrease my Fresh Beer Club selection each month?

Can I change the date payment is taken for my subscription?

What happens if my selection is out of stock?

Why Can’t I Pause or Cancel My Fresh Beer Club Subscription?

Am I Signed Up for a Subscription?

Fresh Beer Club Subscription

My brew is too frothy/fizzy Pinter 2

The magnet has fallen out of my Tap Handle

Pinter 2 Warranty Status

There is water trapped inside my Pinter 2.

My brew is too frothy/fizzy

Main Cap Leaking - Pinter 2

My Tap Handle feels loose

Pinter 2

Can I re-use what's left in the Brewing Dock?

Fresh Press in Brewing Dock

I've removed my Brewing Dock after Brewing, and there's a lot of Fresh Press in the Dock

I can't attach the Brewing Dock to my Pinter

There is a gap between the Brewing Dock and Pinter

My Brewing Dock is broken or has snapped

Attaching the Brewing Dock to the Pinter 3

Is the Pinter 3 Brewing Dock backwards compatible?

Can I Turn the Pinter Upside Down With the Brewing Dock Still Attached?

Brewing Dock

My Main Cap is stuck

My Main Cap is leaking from the centre

Leaking from around the outside of the Main Cap

My Main Cap has broken

My Main Cap is Stuck

Main Cap

Pinter 3: Frothy / Fizzy Pour

My Tap Handle has broken

My Active Pour Tap is dripping

My Active Pour Tap is stuck

Do I need to buy a Pinter and an Active Pour Tap together?

How does the Active Pour Tap work?

My Active Pour Tap stopped pouring

Is the Active Pour Tap backwards compatible?

My Tap is dripping

My Tap Handle is broken

My Tap is leaking from around the Tap connection to the Pinter (the Collar)

Active Pour Tap

There is liquid trapped in my Pinter

There is water trapped in my Pinter.

Core Pinter

Which Carbonation Dial setting should the Pinter be on?

There is noise coming from my Carbonation Dial

My Carbonation Dial is stuck

My Carbonation Dial is leaking or foaming

Which Carbonation Dial setting should my Pinter be on?

My Carbonation Dial is bubbling/foaming.

My Carbonation Dial will not turn

There is a lot/no noise coming from my Carbonation Dial

Carbonation Dial

What are the weights and dimensions of the Pinter?

What type of water should I use in the Pinter?

What is the Pinter?

What is a Co-Pinter?

What is a Pinter Pack?

Will the Pinter fit in my fridge?

What is the capacity of a Pinter?

What types of Beer and Cider styles do you sell?

Do you have paper instructions?

What are the dimensions of the Pinter?

Pinter Weights and Dimensions

Can I recycle my Pinter?

How Can I Suggest a Beer or Collaboration to Pinter?

Pinter Questions

When do you release new Fresh Beer and Cider Styles?

What is the ABV of the Fresh Presses?

Are the Fresh Presses vegan?

Are the Fresh Presses gluten-free?

How long will my Fresh Press last? Can I use it past its Best Before Date?

How long does the Fresh Beer last in the Pinter once it's Brewed?

What are the brewing times for the Fresh Presses?

What are the recommended brewing times and what are the benefits?

Is the Purifier safe?

Why don't all the Fresh Presses come with a Hopper?

How do I store my Fresh Press and the Pinter Pack contents?

What is the Hopper?

Can I mix and match the Brewing Yeasts and Fresh Presses?

Something is missing from my Pinter Pack

I've lost my Brewing Yeast, what should I use?

My Fresh Press just arrived but it expires soon, is this normal?

Can you recycle the Pinter Packs?

What types of Beer and Cider Fresh Press styles do you sell?

What is the ABV of the Fresh Presses? US

Are the Fresh Presses vegan or vegetarian?

When do you release new Fresh Press styles?

What are the brewing times for the Fresh Presses? US

Pinter Pack/Fresh Press

Information about our Refunds & Returns Policy

Check the status of a refund

What is your returns policy for Pinter Packs?

Will I get a warranty on the Pinter 3?

What is the warranty on my Pinter?

Pinter Warranty Information

Refunds & Returns

Why do I have to buy a Pinter Pack with a Pinter?

How do I add a Pinter?

Do I need to download the Pinter App?

The App isn't working

Do you do Blue Light/NHS Discount?

Can I get a discount on an additional Pinter or Co-Pinter? UK

How do I edit/delete a Pinter from the App?

How to create an account on the App.

HYPERLINK Do you have paper instructions?

I'm not getting your emails

Do you sell Gift Cards or vouchers?

What is the "Refer a Friend" programme?

How to view the Instructions

How to edit/delete a Pinter.

How do I change my payment details?

How to start a brew in the App.

How do I unsubscribe from emails?

How do I update my Contact Details?

How do I download the App?

Pinter Packs

How do I access the Pinter instructions?

How to add a Pinter

What is the "Refer a Friend" programme? US

How do I change my delivery address?

How do I log into the App?

How do I unsubscribe to emails?

Website & Pinter App

My Hopping Cap is broken

How to use the Pinter 3 Hopping Cap.

My Hopping Cap is stuck

Not all of the Hop Oil has gone into the Pinter

Not all the Hop Oil has gone into the Pinter

My Hopper Inlet is leaking

How/when do I use the Hopper?

I Added the Hopper at the Wrong Time, Will My Beer Be Ruined?

Hopping Inlet & Hopping Cap

I received the wrong item

I want to cancel or change my order

Something is missing from my order

My order was damaged in transit.

How much does delivery cost?

Where do you deliver to?

Do you offer gift wrapping or subtle packaging?

How long does delivery take?

Can I collect my order from you?

What courier do you use?

My order has arrived, but it's been damaged or leaked in transit

How much is delivery?

My order was damaged in transit

How much does delivery cost? US

My Pinter Pack has arrived, but it's been damaged or it's leaked in transit

Something's missing from my order

I haven't received my subscription order

I've received an order I wasn't expecting

What courier do you use? US

Where is my order?

International Shipping

Orders & Deliveries

My Fresh Beer is cloudy - is this normal?

My Brew doesn't taste right

My Brew is cloudy

Can I bottle my Fresh Brew?

What temperature should I Brew at?

Can I add my own ingredients?

Conditioning Advice

How to deep clean a Pinter

TEMP UPDATE My Brew is flat / is not carbonated

Cold Crashing

I’ve lost my Brewing Yeast

Conditioning Advice US

How do I deep clean my Pinter?

My Brew is too frothy/fizzy

What are recommended brewing times and what are the benefits?

My Brew doesn’t taste right US

What type of water should I use with the Fresh Press?

What temperature should I Brew at? US

Unhappy with Your Brew?

Brewing